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CASIO: Cutting customer manual production by 50%
By PDFZone

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Electronics maker CASIO uses Lattice3D?s tools to directly publish 3D design data to a variety of customer manuals created around the world.

CASIO is a large electronic consumer goods manufacturer, with annual revenues of $3.5 billion and 13,000 employees spread across more than 33 countries.

 

The company needed to find a better, more cost-effective way to publish its consumer manuals. A major challenge it faced was creating customer and employee manuals for all its 14 categories of products -- including digital cameras, cash registers, musical instruments, PCs, LCDs and calculators -- across
many different languages, while still maintaining a high quality of information and instruction.

 

Overall, CASIO?s manual production process was bulky and time-consuming. As a new consumer product was designed or upgraded, each subsequent department had to wait for each prior cycle to complete so they could recreate visual design data in a format they could use. For example, a 3D design would be released to the production teams, at which point 2-dimensional, hand-drawn drawings would be created for the shop floor manuals and instructions. The packaging and logistical departments would have ?dead-time? until the data they needed was transmitted down to them in, again, recreated, often hand-drawn formats. Once the product was in production, experienced graphics designers would be needed to manually translate the product design into graphics for the customer manuals.

 

This result was a giant bottleneck. The company looked for a solution and discovered Lattice3D?s XVL applications.

 

Lattice3D lets CASIO publish 3D design data directly into its manuals, reducing overall production time by more than 50%. With the Lattice3D applications, CASIO?s 3D visual data can be created with a single mouse click, often during the design process and before a product was fully released to the Production teams. In addition, the graphics created are now in a size and format that can be sent directly to departments in other countries to be used in their localized customer manuals. This use and reuse of 3D data ensures that quality representations of CASIO?s products are standardized throughout the organization.

?We found that Lattice3D enabled a much more concurrent workflow for our new product releases,? said Mr. Kashiwakuma, manager of R&D at CASIO. ?With XVL, work on manufacturing instructions, logistical planning and even consumer manuals could occur rapidly and before the entire design process was completed. This immediately made a huge difference for us in our times for releasing a product to market. The accuracy and quality of our shop floor manuals also started improving immediately. We now estimate that our manual creation process has been reduced by half while we now have high-quality graphics standards throughout our international operation.?


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